Publications2017 GRI index › Labour Practices

Labour Practices

Diversity and Equal Opportunity


Why it's material:

We view inclusion and diversity as a business imperative in today's global market. It's how we attract and develop the best people, connect with our customers and harness a richer variety of experiences, perspectives and abilities that make our business stronger.

We take an integrated approach to diversity and inclusion, with initiatives for employees, customers and communities. The Inclusion and Diversity Leadership Council, which comprises senior leaders across TD, sets the strategy and oversees our progress on diversity and inclusion.

Ways we measure our approach and impacts
  • Workforce diversity against labour market availability
  • Global employee engagement survey results (TD Pulse)
  • Equal Opportunity Statement
  • Diversity Awareness Training for all new hires
  • Employees’ voluntary completion of Employment Equity Survey (Canada)
  • Participation in independent third party surveys, such as Top Diversity Employers and the AON Hewitt Best Employer survey
Relevant TD policies
More information
  • Inclusion and Diversity: CR Report page 26-30
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age, minority, membership and other indicators of diversity.
G4-LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms
  • Our Employee Ombuds Office is an impartial, confidential and informal resource available for all employees to discuss work-related concerns and review possible options for resolution. In 2017, 1327 employees used the service, up from 1309 in 2016.

Local Communities


Why it's material:

We know that TD can be successful only if the communities in which we operate are vibrant places to live and work. Employees, customers and other stakeholders look to TD to play an active role in helping address important community issues, especially in areas related to our business.

For more than 150 years, TD’s enduring approach to community investment demonstrates three things: we are engaged in our communities, we are committed for the long-term, and we want our investments to achieve real social and economic results.

  • Corporate Citizenship Council
  • Day-to-day implementation – VP Community Relations
Ways we measure our approach and impacts
  • Imagine Canada and the Giving USA Foundation standard of 1% of pre-tax profit as a benchmark for corporate donations
  • % of giving applied to priority areas
  • % of giving applied to supporting diversity and inclusion across priority areas
  • Number of active TD volunteers
Relevant TD policies
More information
  • Strategic Philanthropy: CR Report page 40-42
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs.

TD uses the following frameworks and policies to assess our engagement and the impact of our operations on local communities. These apply to 100% of our operations, with the exception of the Community Reinvestment Act, which is federally legislated in the U.S.

Issues and concerns can be reported using TD’s existing processes. See more information on Customer Care and TD’s Whistleblower hotline.

G4-SO2 Operations with significant actual and potential negative impacts on local communities.
G4-FS13 Initiatives to improve access to financial services for disadvantaged people
G4-FS14 Access points in low-populated or economically disadvantaged areas by type.

Additional references: