How we can use your personal information

Interacting with TD online

When you interact with TD online or in our apps, we collect, use and disclose your information to deliver our services, improve and personalize your experience, prevent fraud and customize how we advertise on third party websites and apps.


Use of web based and tracking tools

We, and third parties that we select, use certain technologies and tracking tools on our websites and apps to deliver our service, improve and personalize your experience and prevent fraud. As one example, we use cookies. Cookies are snippets of data stored by a web browser (For example, Chrome, Safari or Firefox web browsers). We also use pixels, beacons, Software Development Kits (SDKs) and other technologies. We call these "web based tools".

Essential web based tools

  1. We use essential web based tools to provide the functionality and security of your online and mobile experience, and to help us detect, prevent and investigate fraud. For example, this allows us to remember your language preferences and provide a secure connection.

  2. These tools may collect information about your usage of our website and apps, including your typing and cursor patterns while you are using our secure sites and apps.

  3. You can't opt-out of the use of these tools, but you may be able to disable the ability for your browser to accept them. If you disable them, some of our websites might not work properly and you may not get the best experience. For example, you will not be able to access our secure websites. This is because we use these tools for security purposes on our secure websites.  

Non-essential web based tools

  1. Performance 

    We, as well as third parties we select, collect and use non-essential web based tools to tell us about the performance and usage of our sites and apps. These tools help us to understand which pages you go to most often and if you encounter errors or performance issues. These tools also help us measure and analyze the traffic on our online services by establishing statistics and traffic volumes (e.g., pages visited or features used). 

  2. Targeting 

    We, as well as third parties we select, collect and use your online browsing and activity on our websites and apps to better understand your interests and provide you with personalized content and offers. This may also include information about the products or services you are applying for. 

    This information may be used by those third party companies in accordance with their respective privacy policies.

    This information may also be used to build a profile of your interests, to personalize your content and present you with relevant offers, including on third party sites.

    When you log in to our secure sites, we may associate this online browsing activity with your customer profile. This may include your current or past use of our TD websites and apps.

    You may review a list of third parties and their privacy policies by using the Manage Online Experience link.

    You have choices about how we use non-essential web based tools. To update your preferences, use the Manage Online Experience link.

    If you adjust your browser settings to refuse web based tools, you may still receive generic TD ads. However, they will not be based on your preferences or the products and services that you hold with us.


Online Advertising

We subscribe to the Digital Advertising Alliance of Canada's Self-Regulatory Principles for Online Behavioral Advertising. These principles promote consumer awareness and choice about how organizations use consumer information for online behavioural advertising.





Our mobile apps

If you use a TD mobile app, we collect and use your information to deliver and improve our mobile app services, help us understand how our users use our apps, authenticate you, keep the TD mobile app secure and prevent fraud.

We advertise to you on third party apps. To do this, we use your device identifier. For example: Apple’s Identifier for Advertiser (IDFA), or Google Advertising ID (AAID).

Find below the type of information we collect on our mobile apps and how we use it:









Android app permissions

When you download any of our apps on an Android device, those apps may ask you to accept some "Android permissions". Some of these Android permissions relate to how we are going to use your information.

Our apps may ask you to consent to these Android permissions the first time you download the app.  Or when you access specific features in our apps. Below we list these additional Android permissions requested by our apps and why.







How we collect, share, disclose and protect your personal information

We need to collect certain information about you to provide our products and services. Learn more about why and how we collect your personal information.