The TD Privacy Agreement, TD Privacy Code, TD Online Privacy Code and TD Mobile Apps Privacy Code have been consolidated into the NEW TD Privacy Policy.

Thank you for trusting us with your information. This Privacy Policy explains how, and why, the TD Bank Group (TD) handles your personal information. Learn more about who this Privacy Policy applies to.

  • You agree to this Privacy Policy when you:

    • apply for or use any TD product or service offered in Canada
    • use any of our Canadian websites and mobile apps and
    • otherwise interact with us

  • This Privacy Policy will apply when:

    • you ask to begin a relationship with us
    • during the course of our relationship and
    • for a period of time after the end of our relationship

We may give you additional privacy terms for a product or service when you sign up for or use that product or service. Learn more about Privacy Policy terms.

Here's how we collect, share, disclose and protect your personal information

  • How we collect your personal information

    We need to collect certain information about you to provide our products and services.  We may also need other information depending on the product or service we’re providing.

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  • How we share your personal information within TD

    To help us manage your total relationship with us, we share your information within TD (except where the law doesn't allow it). In some cases, this includes sharing your information with our affiliates in other countries.

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  • How we disclose your personal information

    We may disclose your information to third parties, including to  credit bureaus, payment networks and others.  We disclose to these parties to help us deliver the products and services you request and to manage our business and risks. 

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  • How we protect your personal information

    We have internal policies and security standards to help protect our systems and your information against unauthorized access and use. We retain your information only for the time we need it.  And we only use it for the purposes that we explain to you.

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How we use your personal information

We use your information to help us deliver and manage our products and services and for the purposes of serving you and to administer our business. For more information on Interacting with TD online, please click here.

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Your rights to access your personal information

Upon request, we will give you access to the information we retain about you. If you ask us, we will help you make your request.

Most of your information is in the form of your transaction records, such as account statements.  Here's how you can obtain your transaction records:

Accessing other information and for products/service applications

  • Requesting other information

    If you need information not found in your transaction records, contact us or send a written request to the branch or office that holds your account. We will ask you for your information to confirm your identity.  We may also ask for specific details such as your branch and account number.

    We will let you know in advance if a minimal charge will be required for conducting the search and we will respond to your request within 30 days.

  • Requesting information for service/product applications

    If the information you want  concerns any decisions we made about your product or service applications, we will tell you the reasons for those decisions unless otherwise prohibited by law. If we relied on information from a third party, such as a credit bureau, to make the decision, we will, where the law allows, provide you with the name and address of that third party.

    Please note that we will not be able to provide information about you from our records that contain references to other persons, is subject to legal privilege, contains confidential information proprietary to TD, relates to an internal investigation, risk assessment or violation of law, or that cannot be disclosed for other legal reasons.

Correcting your personal information

We make reasonable efforts to keep your information accurate and up-to-date.

This helps us give you better service.  It also reduces the chance that we may use wrong information to make a decision which could impact you. We have procedures and practices to help us maintain the accuracy of your information.

You can help by keeping us informed of any changes.  For example, tell us if you move or change telephone numbers. If you find any errors in our information about you, let us know right away.  We will make the corrections.  We will also give the corrections to anyone we gave your information to and who relies on it. If we don't agree with your requested change, we will note your request in your file.

Automated decision making

We use various technology tools to help us serve and communicate with you.  We also use them to anticipate your needs and protect you. In most cases, these tools help, but don't replace, our TD employees in meeting your needs. In some cases, the tools allow us to make decisions about you in real time because the process is fully automated. When this occurs, we may notify you in advance of the decision, for example, in the application process. We will also tell you how you can contact us to learn more about the automated decision process.

Tools and resources

Do you have a question or complaint?

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