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Transcript
Becca just randomly texted me one night and was just like, why do I want to start a candle company?
And then before we knew it, we were actually here.
Alben Lane Candle Co take two.
We were literally on the car ride here and we opened up our TikTok and a local influencer in Halifax had shared her unboxing of one of our candles to her followers, and we didn't know that was going to happen.
And then everyone in the comments was like, "oh, I love their candles," or "I'm wearing
this perfume now."
Something that we really value just in our brand, in our community, is that personability and that connection that we formed with our customers, our stores, and something that we found, TD really has is that personability and that connection.
No problem is too small. They're constantly reaching out, checking in. They never make us feel insignificant or small for the problems that we have. It's just they get to know us and know us as a brand, know our business, know us as people. And that is so important to us. And it's been so refreshing.
Shout out Darren, we love you.
You have to wear so many hats when you're a small business owner, and finance is not one of our favourite hats to wear. And so we have so many questions.
And TD has been so responsive and so understanding and just so supportive
from the first meeting with our TD Small Business Manager that we knew it was going to be the right fit for us.
Don't be afraid to ask questions, even if you think they are stupid. Your account manager has either heard them a million times before and is able to help you answer them, or they can just take some of that stressful load off of you.
There's no harm in asking for help, and I think TD really helped us kind of get over that.
Can I say stupid?
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Transcript
Now we're so lucky enough to have a business that celebrates our two loves, a good snack and a good drink.
Oh, I just got it, it literally pops in your mouth.
We're a husband and wife duo based in Toronto. This industry in particular, food, is dominated by a lot of the big players in the space. So a company like ours, we really try to take those values at heart in everything that we create.
All of our raw ingredients are locally sourced whenever possible. We're proud to be certified plastic neutral, which means that for every bag you purchase, we remove one from our environment. So when you do that, you know you help both the economy and our ecosystem, especially helping local.
You just have to be very adaptable. Vince and I, were looking for our very first production space. TD actually came in at a really crucial moment within our business.
I think they've been very proactive about reaching out to their customers. And there is that sense that they are there in your corner, like supporting you.
But, you know, for small business owners with like the pandemic, and now with some tariffs and stuff and I, the small business advisors that we connect with help us to understand all of that.
I think just ask a lot of questions. So I think that says a lot in the past six years. Like we're still with them.
For sure, just start. Like, there's never a good time.
Take the leap.
Transcript
Oh, get that ASMR! She’s ready, she’s ready!
My name is Nicholas Yee. I started Holy Grill when I was 23 years old.
Just from the passion of loving to serve guests and loving to make food.
You know, you got to kind of go out of your comfort zone and try new things.
Any time that people are coming in, it's pretty special that they chose Holy Grill.
We've got, our sixth location.
Oh, wow. Yeah. Oh, congratulations.
Thanks.
That's amazing.
The biggest challenges would be staffing was up there, finding the right kind of people that are hospitality minded.
Financing was tricky until we met TD.
You know, we got a great small business representative, that kind of, you know, it's like, "oh, Nick, don't worry about it. We're going to get this done for you really quick."
And just the ease of that process. Attitude is everything.
Oh for sure.
We've got such a great relationship with them. Especially my small business advisor.
Shout out to Satveer! She's awesome.
She just makes everything so easy for me.
So, moving forward, reach out to me and I'll introduce you to our TD Bank Small Business advisor.
You guys want to try some of this?
Yeah.
Yeah?
Yo, let me chop this up here.
Transcript
We got a puppy this year.
We had to get matching dog outfits.
We have a dog harness and accessories that match the button up shirt, Yeah, because we're those kind of crazy dog moms.
Yeah.
So I'm Sarah. I co-founded Rainbow Certified with my wife, Rachel.
We do this together doing LGBTQ apparel and accessories.
We started drawing, Sarah designs everything you see on her iPad.
Just have fun doing it and see what you can create.
It is crazy how two girls with like a small idea within a couple of years have been able to reach so many people worldwide.
We do a lot within our community, especially for Wally Pride, which is where we live in.
That's like our neighborhood and we have like a local pride there as well, whether it's like designing pins or stickers or donating those kind of things to them, like we're always there to help.
Someone like TD is very present with diversity and inclusion.
Even when you walk into like a local branch, the media that's on the TV is like very seamlessly incorporates queer families, queer people, without just being for June for a campaign.
Yeah.
And if we have any questions, we know we can just pick up the phone or call into our local branch and they will be there to help us.
Any questions is not a silly question when it comes to finances and banking.
Our advisors know us by name, they know what our business is.
They love our dog. They give her treats.
It's very, it's very local.
Feels very surreal, like to be here
just as this little business that we still operate from home without killing each other.
Yeah.
I was gonna say, how do you do that?
Communication helps.
Transcript
It's hard to do when you're nervous.
Oh! It’s perfect.
So, Gemlet is something I founded ten years ago, and we're best known for our permanent jewelry which is a custom fit bracelet that's welded on your wrist.
And I was looking for something that is waterproof, so hence I found the material gold filled.
We have this, charm bar where you can pick different charms to add to your necklaces, your bracelets and something that I can just live in and not think about taking off over time.
It really means a lot when you ask a small business, like how the product is made, what their story is, because it's more about the experience.
People remember actually getting the jewelry and taking a piece of it with them and having it forever.
We really like to be part of events and fundraisers.
One being last year for the holidays, we did a fundraiser for SickKids.
We also like to collaborate with local small businesses, kind of cross-promote our products and just kind of strengthen our whole like local small business community.
I've always been banking with TD, and I had a really good experience on my personal banking side of things.
As my business was growing, I realized that having just a personal account was not enough.
So I reached out to get a business account. As soon as I started asking questions, what I really wanted, then they were able to help me make a plan to better achieve my goals.
And having a better budget plan has been really helpful, and I think TD helped me how to better prepare my business and their finances.
Selling it on Etsy, when I think back to that time, I didn't think that I would be able
to have 6 or 7 stores right now.
That's amazing.
Give us a follow.
Yeah!