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Other helpful resources

  • Visa Claims Resolution (pdf)
    Visa Claims Resolution (VCR) is the new VISA chargeback resolution process. It's designed to help reduce timelines and simplify the dispute resolution process for the Merchant.
  • Visa Claims Resolution FAQs (pdf)
    Use this helpful resource for answers to frequently asked questions about the Visa Resolution Process. Here you will also find our Visa Reason Codes Quick Reference Guide.

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