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Unattended devices and mass-transit solutions
What are unattended devices?
Unattended terminals are payment devices that allow customers to complete transactions without the assistance of a staff member.
Unattended terminals have become fixtures in today's fast-paced, self-service environments—from paying for parking to grabbing a snack from a vending machine.
Designed to handle a wide range of transactions autonomously, unattended terminals can take many forms, from sleek kiosks to sturdy outdoor units.
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Explore our range of unattended solutions
As cashless transactions continue to evolve, businesses are constantly on the lookout for the best self-service payment solutions. TD Merchant Solutions now supports Ingenico's Self Series of unattended terminals.
Frequently asked questions
Unattended terminals are payment devices that allow customers to complete transactions without the ongoing assistance of a staff member. These terminals can take many forms, from sleek kiosks to sturdy outdoor units, and they're designed to handle a wide range of transactions autonomously. TDMS supports several types of unattended terminals, each catering to different needs:
1. Self 2000: A compact and contactless solution ideal for outdoor use with rugged designs (IK09 and IP65 certified) that can withstand intensive use. It focuses on contactless ONLY payments, with easy integration options.
2. Self 4000: Known for its energy efficiency, it supports all types of payments, including magstripe, EMV, and NFC. This terminal type is perfect for kiosks and boasts ergonomic usability with backlit mechanical keyboards and durability for both indoor and outdoor settings (IP44 certified).
3. Self 5000: Practical for a range of self-service businesses, like vending or kiosks, it supports various types of payments, including magstripe, EMV, and NFC. It also offers robust features suitable for both indoor and limited outdoor use (IP44 certified).
4. Self 7000+8000: These terminal types are versatile and highly secure, supporting various configurations and adding flexibility with features like dual form factors and high vandalism resistance (IK10 and IK10+). They can be tailored to various self-service options.
Payment Acceptance Methods
One of the most significant attributes of unattended terminals is their ability to handle various payment methods seamlessly. These methods include:
Contactless Systems: Most modern unattended terminals—like the Self 2000 and Self 5000 terminals—include EMV Contactless and NFC capabilities, making them compatible with various tap-and-go cards and smartphone payment apps.
Traditional Card Payments: With support for magstripe and EMV chip options, devices like the Self 4000 and Self 7000+8000 system ensure acceptance of traditional payment modes.
These diverse payment capabilities ensure unattended terminals can cater to a wide variety of customer preferences, enhancing the usability and satisfaction of these solutions.
Security and Compliance Certifications: Security is paramount for unattended terminals. With new technologies come new risks, and these devices must be robust enough to reduce fraud and protect sensitive data. Security features include:
PCI PTS Certification: All the models discussed in this document, from the Self 2000 to the 7000+8000, comply with PCI PTS security standards, ensuring maximum protection.
PIN on Glass Technology: The Self 5000 series is integrated with secure PIN entry directly on the touchscreen to help transactions remain secure without needing physical PIN pads.
Anti-Skimming Technologies: Features such as RGB LEDs in the card entry for visibility and anti-skimming designs in scanners add an extra layer of defense against fraud.
Integration and Modularity: Unattended terminals are typically easy to install, which is where their integration capabilities and modularity come into play through:
Easy Integration: Devices like the Self 2000 and Self 5000 are designed for seamless integration into existing machines, with options to install from either the front or the rear of the existing machine.
Self 7000 + 8000: With the possibility to add various configurations such as 4G, MDB, and expanded memory options, terminals like the Self 7000+8000 and the Self 5000 can be tailored to meet evolving business needs.
Ultimately, unattended terminals represent a tool for businesses looking to streamline operations and cater to a technologically savvy audience. With their growing versatility and innovative features like broad payment acceptance, robust security, and adaptive designs, these terminals are set to continue transforming self-service landscapes in 2025 and beyond. Whether at a bustling EV charging station or a quiet parking lot, unattended terminals provide quick, secure, and convenient transactions.
Connectivity is key to ensuring smooth transactions. And power options can drastically affect how and where these terminals are employed.
When selecting your ideal unattended terminal, consider how the below features align with your specific business needs, environment, and customer preferences for transaction processing. Whether robustness or user experience tops your list, TD offers a terminal tailored to meet your transaction processing requirements.
1. Self 2000: Offers extensive connectivity with Ethernet, optional 4G with fallback, and multiple USB and RS232 ports. Its power range is adjustable from 9-45V DC, making it versatile for various setups.
2. Self 4000: Mirrors the connectivity features, it supports Ethernet and optional 4G, alongside USB and RS232 connections. The terminal’s deep sleep power mode offers energy-efficient performance with power inputs ranging from 9-45V DC.
3. Self 5000: Mirrors the connectivity features of its peers with Ethernet and optional 4G connectivity, combined with USB and RS232 ports. It has a power range of 9-45V DC, allowing flexible integration.
4. Self 7000+8000 MODULAR: These terminals also support Ethernet with 4G connectivity across varied regions. Additionally, they provide multiple USB and RS232 ports, and an adaptable power supply of 5.5V through a modular setup or 9-45V optional add-on.