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Travel Insurance Claims
We’ve made a change. Starting on November 16, 2020, Global Excel Management Inc. will be providing claims and emergency assistance services. CanAm Insurance Services (2018) Ltd. will be providing sales and policy changes.
To learn more about how these changes may affect you, check out our FAQ article today.
Travel Insurance Claims Centre
Whether you need medical attention while away on a trip, or plans change while on your trip due to an unexpected covered cause, TD Insurance is ready to help. That’s why our claims process is easily accessible by offering 24/7 customer support and a step-by-step guide on how to submit your claim.
If something does happen while you’re away, it’s important to contact our administrator. In a medical emergency, call our administrator immediately, or as soon as is reasonably possible. A delay could limit the maximum benefit payable under the policy to 80% of eligible medical emergency expenses, to a maximum of $30,000.
Please read our instructions below to submit your claim, to appeal a decision and for more information about our TD Travel Insurance Plans.
Ready to make a claim?
How to appeal a decision
We’re ready to support you through the claims process and beyond. If you’re not satisfied with the outcome of your claim, you may appeal the decision on the Contact Us section of our Online Claims portal page or mail in your forms:
Online: Online Claims Portal
Mail: Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9
Residents of Saskatchewan: If you are a resident of Saskatchewan and would like to contact the Financial and Consumer Affairs Authority, please call 306-787-9006, email at firstname.lastname@example.org or mail FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.
TD Insurance customer?
Visit us here for more information on travel insurance.
TD Credit Card customer?
To view your travel insurance policy through your credit card visit, www.td.com/agreements
Travel with confidence
We’re ready to help when you need us most.
So give us a call, and we can answer your questions or walk you through our claims process, so you can get back to enjoying your travels as soon as possible.