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How it works for credit card transaction disputes
All transactions need to be posted
Transactions may temporarily show under Pending and Posted at the same time. We can't assist you with a transaction dispute until the transaction has been posted, which in general takes approximately 5 business days.
Remember to review your receipts
Merchants can use different names and may bill you from offices in different locations.
Confirm the cancellation of a monthly Subscription
For monthly or trial subscriptions, before you dispute review the details and ensure the subscription is cancelled.
Submit one dispute for each transaction
If you have enrolled to receive digital notifications, we will provide you an update within 30 days of the dispute claim submission by email or phone. If multiple disputes have been submitted, you may receive more than one dispute decision notification. Please do not re-submit your request.