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What you need to know
While a Canada Post service disruption is in effect, the delivery of mail correspondence to and from TD is typically delayed, including:
- Mailed statements, trade confirmations, and other documents such as mortgage renewal offers, loan renewal disclosure and amendment agreements.
- Mailed cheques and drafts.
- New or replacement debit cards.
To help minimize disruption, TD has alternative delivery methods for credit cards. See "New and Replacement Cards Request" sections below for details.
It is important you:
- Know how to manage your finances during a disruption. See below for information on how the TD app and EasyWeb can help.
- Continue to make regular payments for credit card, mortgages, lines of credit, loans even if you cannot send and receive communications by mail.
- Understand that a disruption will delay receiving of paper statements, investment cheques, new or replacement debit or credit cards, and mailed documents from TD such as mortgage renewal offers, loan renewal disclosure and amendment agreements.
Choose the area you would like more information in
Business Banking Clients
Your finances are important. Here are alternative ways to stay connected during the disruption:
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View your account activity statements, and other available documents.
- Enjoy the convenience of viewing your statements and eligible documents online through EasyWeb or on the TD app, without the risk of any mailing delays.
- TD Credit Card Online Statements provide access to payment dates and credit available. You can view, download or print them 24/7. Plus, you can receive email notifications when they're ready to view. You can change your delivery preferences to view statements and other documents at any time using the TD app or EasyWeb.
- Customers can request to set up Pre-Authorized Debit with participating bill companies to prevent missing payments. Learn How
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TD Business Central Sign In
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TD Merchant Solutions debit and credit card transaction details will be available digitally through TD Merchant Insight or TD Merchant Online Reporting. Learn More
- To sign up for online statements contact our Small Business Agent at 1-800-450-7518, meet with an Account Manager Small Business near you Find Now or contact your Commercial Relationship Manager near you Find Now.
- To sign up for debit and credit transaction details please call TD Merchant Solutions at 1-800-363-1163 or speak to your relationship manager or account manager.
- Find a regional TD Merchant Solutions sales executive.
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Small Business Banking Fixed Term Loan Renewals
- Please contact your Account Manager if you have an upcoming loan renewal and have not received a renewal letter.
Frequently asked questions
EasyWeb and the TD app make it easy for you to bank securely from your smartphone, tablet or computer during the disruption.
- Online Banking. If you are not currently registered to use EasyWeb, it only takes a few minutes. Register online today.
- Mobile Banking. Learn how to download the TD app here. If you are registered for Digital Banking, no additional registration is required. You will simply need your Access Card number and Digital Banking password to login to your accounts through the TD app.
If you haven't already done so, you can view or change your delivery preferences using the TD app or EasyWeb. Here's how:
Using the TD app
- Log in and tap the More icon (☰) in the bottom right corner. Select Settings, and then Statements & Documents.
- To switch all accounts to online delivery, select Switch Now beside Get Statements and Other Documents online.
- Select the Save button to save your delivery preferences.
- Accept the Consent to Electronic Delivery of Documents agreement.
Using EasyWeb – Mobile
You can access the page to change your preference directly here.
Alternatively;
- Log in to EasyWeb at td.com and tap the Menu icon (☰) in the top left corner of the screen.
- Tap your name at the top of the screen (just below the circle with your initials in it), then tap Statements & Documents.
- Select the Manage tab in the top menu bar, then Edit your delivery preferences.
- Tap the Switch ALL to online box under Statements to receive statements online, and under Other Documents to receive documents online. Ensure your email is up to date and click Save Changes.
- Accept the Consent to Electronic Delivery of Documents agreement.
Using EasyWeb – Desktop
You can access the page to change your preference directly here.
Alternatively;
- Log in to EasyWeb at td.com and click the profile icon near the top right of your screen. Select Statements & Documents from the dropdown menu.
- Select the Manage tab, then Edit your delivery preferences.
- Click the Switch ALL to online box under Statements to receive statements online, and under Other Documents to receive documents online. Ensure your email is up to date and click Save Changes.
- Accept the Consent to Electronic Delivery of Documents agreement.
For Small Business or Commercial customers that do not have access to EasyWeb, please contact your Account Manager Small Business or Relationship Manager for support.