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What you need to know

While a Canada Post service disruption is in effect, the delivery of mail correspondence to and from TD is typically delayed, including:

  • Mailed statements, trade confirmations, and other documents such as mortgage renewal offers, loan renewal disclosure and amendment agreements.
  • Mailed cheques and drafts.
  • New or replacement debit cards.

To help minimize disruption, TD has alternative delivery methods for credit cards. See "New and Replacement Cards Request" sections below for details.

It is important you:

  • Know how to manage your finances during a disruption. See below for information on how the TD app and EasyWeb can help.
  • Continue to make regular payments for credit card, mortgages, lines of credit, loans even if you cannot send and receive communications by mail.
  • Understand that a disruption will delay receiving of paper statements, investment cheques, new or replacement debit or credit cards, and mailed documents from TD such as mortgage renewal offers, loan renewal disclosure and amendment agreements.

Choose the area you would like more information in

TD Direct Investing and TD Easy TradeTM clients

  • Accessing TD Direct Investing and TD Easy TradeTM documents

    • If you haven't already, you can access your TD Direct Investing documents electronically by signing up with eServices.
    • TD EasyTradeTM clients can access trade confirmations and monthly statements directly in the app by selecting Documents (eServices) from the menu.

  • Withdrawing money from your TD Direct Investing or TD Easy TradeTM accounts

    Please be aware that any payments scheduled to be paid via cheque cannot be mailed during a strike until the postal strike is resolved.

    • Update your payment delivery preference to a bank account, so that funds may be paid electronically and without delay.
    • Directly transfer between your accounts online. Learn more.

Frequently asked questions

EasyWeb and the TD app make it easy for you to bank securely from your smartphone, tablet or computer during the disruption. 

  • Online Banking. If you are not currently registered to use EasyWeb, it only takes a few minutes. Register online today. 
  • Mobile Banking. Learn how to download the TD app here. If you are registered for Digital Banking, no additional registration is required. You will simply need your Access Card number and Digital Banking password to login to your accounts through the TD app.

If you haven't already done so, you can view or change your delivery preferences using the TD app or EasyWeb. Here's how:

Using the TD app

  1. Log in and tap the More icon (☰) in the bottom right corner. Select Settings, and then Statements & Documents.
  2. To switch all accounts to online delivery, select Switch Now beside Get Statements and Other Documents online.
  3. Select the Save button to save your delivery preferences.
  4. Accept the Consent to Electronic Delivery of Documents agreement.

Using EasyWeb – Mobile

You can access the page to change your preference directly here.

Alternatively;

  1. Log in to EasyWeb at td.com and tap the Menu icon (☰) in the top left corner of the screen. 
  2. Tap your name at the top of the screen (just below the circle with your initials in it), then tap Statements & Documents. 
  3. Select the Manage tab in the top menu bar, then Edit your delivery preferences.
  4. Tap the Switch ALL to online box under Statements to receive statements online, and under Other Documents to receive documents online. Ensure your email is up to date and click Save Changes.
  5. Accept the Consent to Electronic Delivery of Documents agreement.

Using EasyWeb – Desktop

You can access the page to change your preference directly here. 

Alternatively;

  1. Log in to EasyWeb at td.com and click the profile icon near the top right of your screen. Select Statements & Documents from the dropdown menu.
  2. Select the Manage tab, then Edit your delivery preferences.
  3. Click the Switch ALL to online box under Statements to receive statements online, and under Other Documents to receive documents online. Ensure your email is up to date and click Save Changes.
  4. Accept the Consent to Electronic Delivery of Documents agreement.

For Small Business or Commercial customers that do not have access to EasyWeb, please contact your Account Manager Small Business or Relationship Manager for support.

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