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What you need to know

While a Canada Post service disruption is in effect, the delivery of mail correspondence to and from TD is typically delayed, including:

  • Mailed statements, trade confirmations, and other documents such as mortgage renewal offers, loan renewal disclosure and amendment agreements.
  • Mailed cheques and drafts.
  • New or replacement debit cards.

To help minimize disruption, TD has alternative delivery methods for credit cards. See "New and Replacement Cards Request" sections below for details.

It is important you:

  • Know how to manage your finances during a disruption. See below for information on how the TD app and EasyWeb can help.
  • Continue to make regular payments for credit card, mortgages, lines of credit, loans even if you cannot send and receive communications by mail.
  • Understand that a disruption will delay receiving of paper statements, investment cheques, new or replacement debit or credit cards, and mailed documents from TD such as mortgage renewal offers, loan renewal disclosure and amendment agreements.

Choose the area you would like more information in

Personal Banking Customers

Your finances are important. Here are alternative ways to stay connected during a disruption:

View your account statements and other documents online

  • Enjoy the convenience of viewing your statements and other documents online through EasyWeb or on the TD app, without the risk of any mailing delays. Plus, you can receive email notifications when they're ready to view.
  • You can change your delivery preferences to view statements and other documents at any time using the TD app or directly through this link on EasyWeb.

  • Paying Canadian Bills

    • Pay your Canadian bills securely and quickly online through EasyWeb or through the TD app1.  You can also pay using EasyLine telephone banking 
      (1-866-222-3456) or by visiting your local TD branch. Set up regular bill payments from your TD personal deposit account so you can quickly pay your bills at any TD Branch ATM.
    • Pay your TD Credit Card minimum payment or balance in full online using EasyWeb, on your mobile using TD app or call us. Simply add TD Credit Card as a payee under your bill payments functionality through EasyWeb or the TD app.
    • Tip: You are able to set up pre-authorized debits which can automatically make payments to your TD Credit Card, mortgage, loan, line of credit payment for your monthly bills. Learn more to setup pre-authorized debits using the TD app, or visit any TD branch. 

  • Sending Money

    • Send money in Canada through EasyWeb or the TD app using Interac e-Transfer. If your recipient has an email address or mobile number and a Canadian bank account, that's all you'll need to send or request money. Send money with confidence knowing that your account information stays protected. Learn more.

    Still receiving cheques in the mail from Canada Revenue Agency or your employer?

    Consider setting up direct deposit. Your direct deposit information can be found on the TD app and EasyWeb.

    Deposit your cheques quickly and securely using TD Mobile Deposit on the TD app. In an unfortunate circumstance of a cheque return, avoids possible mailing delays.  

  • New and Replacement Card Requests

    • If you need a new or replacement TD Access Card please pick one up at the TD Branch closest to you. 
    • TD has an alternate delivery method for new and replacement credit cards to minimize disruption where possible. If you do not receive your credit card within 10 business days, please contact TD Credit Cards Customer Service at 1-800-983-8472 (seven days a week, from 7 a.m. to midnight ET) to discuss how TD can help.
    • Lost or stolen card? If your TD Credit Card is lost or stolen, please contact TD Credit Cards Customer Service at 1-800-983-8472 and a representative will be happy to assist you.
    • Damaged card? If your TD Credit Card is damaged or not working, you can request a replacement card by phone at 1-800-983-8472. 
    • If your TD Credit Card is expiring soon, your card will continue to work through the last day of the month/year embossed on the card.

Mortgage/TD Home Equity FlexLine Term Portion/Home Equity Line of Credit Term Portion Renewal Offer Letter:

Due to the Canada Post disruption, if we are offering you a renewal offer, you may not receive the offer letter ahead of your maturity date. It’s important to renew prior to your maturity date because if we do not receive your instructions, we may auto renew your Mortgage/Term Portion into a 1-year open term.  To learn more about your renewal options, please click here

Need Help using the TD app or EasyWeb

Find a tutorial to help you manage your money easily. Bank online anytime with EasyWeb, or from almost anywhere when you use the TD app on your smartphone.

Frequently asked questions

EasyWeb and the TD app make it easy for you to bank securely from your smartphone, tablet or computer during the disruption. 

  • Online Banking. If you are not currently registered to use EasyWeb, it only takes a few minutes. Register online today. 
  • Mobile Banking. Learn how to download the TD app here. If you are registered for Digital Banking, no additional registration is required. You will simply need your Access Card number and Digital Banking password to login to your accounts through the TD app.

If you haven't already done so, you can view or change your delivery preferences using the TD app or EasyWeb. Here's how:

Using the TD app

  1. Log in and tap the More icon (☰) in the bottom right corner. Select Settings, and then Statements & Documents.
  2. To switch all accounts to online delivery, select Switch Now beside Get Statements and Other Documents online.
  3. Select the Save button to save your delivery preferences.
  4. Accept the Consent to Electronic Delivery of Documents agreement.

Using EasyWeb – Mobile

You can access the page to change your preference directly here.

Alternatively;

  1. Log in to EasyWeb at td.com and tap the Menu icon (☰) in the top left corner of the screen. 
  2. Tap your name at the top of the screen (just below the circle with your initials in it), then tap Statements & Documents. 
  3. Select the Manage tab in the top menu bar, then Edit your delivery preferences.
  4. Tap the Switch ALL to online box under Statements to receive statements online, and under Other Documents to receive documents online. Ensure your email is up to date and click Save Changes.
  5. Accept the Consent to Electronic Delivery of Documents agreement.

Using EasyWeb – Desktop

You can access the page to change your preference directly here. 

Alternatively;

  1. Log in to EasyWeb at td.com and click the profile icon near the top right of your screen. Select Statements & Documents from the dropdown menu.
  2. Select the Manage tab, then Edit your delivery preferences.
  3. Click the Switch ALL to online box under Statements to receive statements online, and under Other Documents to receive documents online. Ensure your email is up to date and click Save Changes.
  4. Accept the Consent to Electronic Delivery of Documents agreement.

For Small Business or Commercial customers that do not have access to EasyWeb, please contact your Account Manager Small Business or Relationship Manager for support.

We’re here to help